Product description
With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Specifications
| Product ID / ISBN / EAN | 9780006530695 |
|---|---|
| Publisher | HarperCollins Publishers |
| Format | Paperback |
| Condition | New |
| Language | English |
| Publication Date | 15 Jun 1998 |
| Number of Pages | 160 |
| Width | 12.9 cm |
| Height | 19.6 cm |
| Depth | 0.8 cm |