Frequently Asked Questions
Here are some quick answers to common questions we receive. If you can't find the answer you're looking for, or you need more help then please contact us here or email us at help@bookcorner.com
We're happy to help!
We will send you an email to reset your password.
We will send you an email to reset your password.
Here are some quick answers to common questions we receive. If you can't find the answer you're looking for, or you need more help then please contact us here or email us at help@bookcorner.com
We're happy to help!
We offer two tracked delivery options: Tracked 48 (2-3 days) for just £1.95 — free when you spend over £15 — or Tracked 24 (next working day) for £2.95, free over £30. So if you're not in a rush, it's easy to qualify for free delivery!
Order before 2pm Monday to Saturday and we'll dispatch the same day. Tracked 48 takes 2-3 working days, and Tracked 24 arrives the next working day (occasionally two). Please note these estimates don't include Sundays.
Not just yet — we're UK only for now, but we're working on expanding. Watch this space!
Unfortunately we're not able to combine separate orders. To make sure you get the best deal on shipping, add everything you'd like to your basket before you check out.
Yes — we use eco-friendly packaging as standard. We think it's the right thing to do!
We'll always do our best to help — if you get in touch quickly and your order hasn't been dispatched yet, we can cancel it and issue a full refund. If it's already on its way, just return it to us once it arrives and we'll sort you out from there.
If your order hasn't been dispatched yet, we may be able to make changes — but please email us immediately at help@bookcorner.com with your order number and what you'd like to update. The sooner you get in touch, the better!
All our orders are sent via Royal Mail's tracked service, so you should receive tracking details by email. If yours hasn't come through, just drop us a line at help@bookcorner.com with your order number and we'll look into it for you.
We're sorry to hear that! If your order hasn't arrived within the expected delivery window, please email us at help@bookcorner.com with your order number and we'll investigate with Royal Mail straight away.
You're welcome to return items within 30 days of receiving them. Items need to be unused and in their original condition — unworn, with tags attached, in the original packaging, and with proof of purchase. We want to make sure everything's in good shape for the next reader!
Just get in touch with us at help@bookcorner.com before sending anything back — we can't accept returns that haven't been arranged with us first. Once we've approved your return, we'll send over full instructions to make the process as easy as possible.
There's a £2.95 return fee for UK returns, which covers the cost of processing and your tracked return label. This is deducted from your refund, so you don't need to pay anything upfront.
We're unable to accept returns on perishable goods, custom or personalised items, personal care products, hazardous materials, or sale items. If you're not sure whether your item is eligible, feel free to ask before sending anything back.
Once your return has been approved and processed, your refund will be on its way within 10 business days. If it's been longer than 15 days and you haven't heard anything, please get in touch and we'll chase it down for you.
We don't offer direct exchanges at the moment, but it's easy to get what you want — just return the item for a refund and place a new order for the one you'd like instead.
We're really sorry about that! Please inspect your order when it arrives and contact us straight away if anything isn't right. The sooner you let us know, the quicker we can put it right for you.
Just get in touch with us at help@bookcorner.com before sending anything back — we can't accept returns that haven't been arranged with us first. Once we've approved your return, we'll send over full instructions to make the process as easy as possible.
Oops — that's on us! Please get in touch straight away with your order number and a quick description of what arrived, and we'll get the right item to you as soon as possible.
We're sorry something's gone astray! Email us at help@bookcorner.com with your order number and the details of the missing item, and we'll investigate and get back to you promptly.
We accept a wide range of payment options including Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, and Visa — so you can check out however suits you best.
Just get in touch with us at help@bookcorner.com before sending anything back — we can't accept returns that haven't been arranged with us first. Once we've approved your return, we'll send over full instructions to make the process as easy as possible.
Not at all! You can check out as a guest without creating an account. That said, having an account makes it easier to track your orders and speeds things up next time you shop with us.
We'd love to help! We do offer discounts for schools, libraries, and businesses — just email us at help@bookcorner.com and we'll have a chat about what we can do for you.
Every book we sell is brand new — you'll never find second-hand or used copies in our store. Fresh pages only!