BCS Learning & Development Limited Paperback English
Service Design
A practical guide to creating customer centric services
By Debra Paul
Product description
With customer expectations higher than ever before, delivering great service is no longer optional, it’s essential. Service Design is your practical, visual guide to creating services that truly meet customer needs, from first interaction to the final outcome.
Specifications
| Product ID / ISBN / EAN | 9781780177274 |
|---|---|
| Publisher | BCS Learning & Development Limited |
| Format | Paperback |
| Condition | New |
| Language | English |
| Publication Date | 7 Jul 2026 |
| Number of Pages | 338 |
| Width | 24.5 cm |
| Height | 17.0 cm |
| Depth | 2.1 cm |