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Pearson Education Limited Paperback English
Start with the Customer
How to deliver world-class customer service
By Peter Cross
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Product description
Start with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever you're selling and wherever you're selling it.
Specifications
| Product ID / ISBN / EAN | 9781292471457 |
|---|---|
| Publisher | Pearson Education Limited |
| Format | Paperback |
| Condition | New |
| Language | English |
| Publication Date | 26 Aug 2025 |
| Number of Pages | 256 |
| Width | 13.9 cm |
| Height | 21.5 cm |
| Depth | 1.8 cm |