Product description
Create a great customer experience whoever you are.
Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.
This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your busines
Specifications
| Product ID / ISBN / EAN | 9780273775089 |
|---|---|
| Publisher | Pearson Education Limited |
| Format | Paperback |
| Condition | New |
| Language | English |
| Publication Date | 13 Dec 2012 |
| Number of Pages | 240 |
| Width | 23.3 cm |
| Height | 15.6 cm |
| Depth | 1.6 cm |